Almost all of the products sold by OldSound are VINTAGE: NOS / NIB or NOS or SECONDHAND (used) and therefore NO longer in current production.
For this type of goods, the law provides for a one-year warranty unless it is explicitly excluded by the supplier (OldSound) who declares it in the "terms and conditions of sale" for which, by the Customer, there is an obligation of acceptance. In rare cases there may be the possibility that the “terms, form and duration” of the guarantee can be agreed in advance with the purchaser. That said, in order to avoid any kind of misunderstanding, OldSound in advance DECLARES :
"In accordance with the nature, dating, origin, type of product and provided that this will always be clearly and in detail described by OldSound in the exact conditions in which it is found at the time of publication for sale (even the images are a descriptive prerogative) and of the contract of purchase: " Any form of one-year warranty is EXCLUDED ".
Likewise, the following different forms of guarantee will be offered depending on the type and conditions in which the proposed item is found:
6.1 USED AND NEW ITEMS NOT FUNCTIONAL AND / OR TO BE RESTORED:
NO guarantee is offered on operation and / or production defects and / or problems or defects caused by time. The return for "right of withdrawal" is also excluded. The item is to be considered consciously purchased by the buyer with the “seen and liked” formula.
6.2 WORKING USED ITEMS TESTED AND / OR RESTORED:
A 14-day guarantee is offered on all problems found that were not highlighted in the description at the time of purchase. Any defects that occur in this period of time due to obvious manufacturing defects are excluded from the guarantee. Therefore, except for what has been said, there are no other reasons that validate the guarantee, including the "right of withdrawal". The guarantee takes effect from the moment of receipt of the goods.
6.3 NEW (VINTAGE) ITEMS WORKING NOS / NIB and NOS:
A 30-day guarantee is offered over all types of defects found not highlighted in the description at the time of purchase. The "right of withdrawal" is VALID, without any burden for the Customer, within the non- extendable time limit of 14 days as agreed in the next chapter (Right of Withdrawal or Afterthought) . The guarantee takes effect from the moment of receipt of the goods.
6.4 In particular, with reference to the products Thermionic valves / tubes and other active and passive electronic components and only in the case of the “ NOS / NIB and NOS ” status , the same 30-day guarantees and right of withdrawal apply, as in point 6.3. Beyond the 14th day or from the 15th to the 30th day, in the case of withdrawal, there is a restocking fee of 25% on the price paid. No returns are accepted after the 30th day; without exception.
I) Make sure you try your new tubes when they arrive. In the case of power / amp tubes, do not run them without checking / adjusting the amplifier bias. If you have any questions about this, consult a qualified technician.
II) No guarantee is applied in obvious cases in which, in the returned valves, it is found: short circuit, interruption due to overvoltage or other of the filament, general abuse, malfunction, incorrect positioning, use in inappropriate circuits, integral or partial breakage of the good. For the replacement and / or installation of your new valves, it is always advisable to ask a specialized technician.
III) The aforementioned guarantee is not provided in the event that the " disliking of the performative, acoustic and tonal level " of the new tubes on one's Audio equipment is claimed. In this regard, we remind you that: “ We cannot guarantee the specific sound for each tube. We can only guarantee the electrical properties. The sound of a tube is a function of the synergy of the system, acoustics and personal preferences, etc. The same tube can sound different in different systems. Any tube reviews on our site are a person's observations based on his or her system and personal preferences; even our opinion remains a personal judgment. There is no best tube in any category. However, there are tubes that can be considered more desirable than others ”.
IV) No "comparison" contestation is accepted on the tests declared and subsequently re-performed with their own measuring instruments. For the recovery of this claim, OldSound will require an official certification signed by an accredited body or company authorized to operate in the specific sector.
V) We do not accept claims for returns, replacements or exchanges with other goods for non-use with equipment that you have sold and are no longer in possession after the order or cannot use for any reason. However, we remain available for any request of this type which will be examined by us and subjected to a specific agreement between the parties. In any case it remains under the unquestionable decision of OldSound.
VI) Microphonics: just like the concept of "Sound - Acoustic-Sound Performance" described above in point III, there is no infallible test for microphonics . The same tube can be mic in one configuration and function perfectly in another. If the tubes give microphonic problems and are unusable in your system, we can, at our discretion, on a case by case basis, choose to replace them or offer a credit / coupon in the store, always in compliance with the rules and deadlines stated here .